Return & Refund Policy
Return & Refund Policy
We accept returns and process refunds in a straightforward way. If something is wrong with your order, we fix it without making you jump through hoops. This policy covers change-of-mind returns, defective items, mis-shipped products, and damaged shipments.
Change-of-mind returns
If you decide the product does not fit your space or simply is not what you expected, you can return it within 30 days of delivery. The item must be unused and in the same condition you received it, with all original packaging. We charge a flat return shipping fee of $5.99, which is deducted from your refund.
To start a change-of-mind return, email us at Support@dressesone.com with your order number and the reason for the return. We will send you a prepaid return label. Drop the package off at the carrier location indicated on the label, and we will process your refund within five business days of receiving the returned item.
The original shipping cost paid at checkout is not refunded for change-of-mind returns. Only the product price and applicable taxes are refunded.
Defective or damaged items
If your artificial flowers arrive with broken stems, detached petals, significant fading, or any other manufacturing defect, we cover the return shipping and either replace the item or issue a full refund. We do not ask you to pay for return shipping on defective products.
For items damaged during transit, we do not require you to return the damaged product. Instead, we ask for photos of the damage and the packaging so we can file a claim with the carrier. Once we receive the photos, we ship a replacement immediately. If the product is out of stock, we issue a full refund.
To report a defective or damaged item, contact us within 14 days of delivery. Include your order number, a description of the issue, and clear photos of the damage. We will respond within one business day with instructions for the replacement or refund.
Mis-shipped items
If you receive the wrong product — different color, different style, or an entirely different item than what you ordered — we correct it at no cost to you. We send a prepaid return label for the incorrect item and ship the correct item as soon as we have confirmation that the return is in transit. If the correct item is no longer available, we offer a full refund instead.
Mis-shipped items are handled the same way as defective products: no return shipping fee, and we process the replacement as quickly as we can. We also investigate what went wrong in our fulfillment process to prevent it from happening again.
How to start a return
Email us at Support@dressesone.com with the following information:
- Your order number
- The product(s) you are returning
- The reason for the return (change of mind, defect, damage, mis-shipment)
- Photos of the item (for damage or defect claims)
We will respond with a return authorization and, if applicable, a prepaid shipping label. Please do not send items back without receiving a return authorization from us. Items sent back without prior approval may not be processed.
Return address: The return address is provided in the return authorization email. We do not publish it publicly to avoid unauthorized returns. All returns require prior approval.
Refund processing time
Refunds are processed within five business days of receiving the returned item or, for damage claims, within five business days of receiving the photos. Refunds are issued to the original payment method used at checkout. Credit card refunds may take an additional 3 to 5 business days to appear on your statement, depending on your bank.
For orders paid with gift cards or store credit, the refund is issued as store credit to the same account.
Non-returnable items
We do not accept returns on items that have been used, altered, or assembled. Artificial flowers that have been removed from their original packaging and displayed are still eligible for change-of-mind returns as long as they are in resalable condition. We do not accept returns on clearance items or final-sale products.
Gift cards and digital products (if applicable) are non-returnable and non-refundable.
International returns
We only ship to addresses within the United States, and all returns must be sent from a U.S. address. If you are returning an item from a U.S. territory or APO/FPO address, the same return policy applies, but shipping time may be longer due to military or remote routing.
Contact us about returns
For any questions about returns, refunds, or replacements, email us at Support@dressesone.com or use the Contact Us page. We respond to return inquiries within one business day and keep our responses specific to your situation rather than using generic templates.
Our Shipping Policy covers delivery timeframes and tracking, which may be relevant if you are concerned about a delayed shipment. For legal terms, refer to our Terms and Conditions.